IP Contact Center Express Specialist

The Cisco IP Contact Center (IPCC) Express Specialist certification validates the comprehensive set of skills and knowledge required to plan, design, implement, and operate Cisco Unified Contact Center Express (formerly Cisco IPCC Express Edition).

Required Exams

642-165 UCCX

The following courses help you prepare for this certification:

  • UCCXD - Deploying Cisco Unified Contact Center Express v4.0
  • UCCXA - Cisco Unified Contact Center Express Advanced v4

Recertification

Cisco Specialist certifications are valid for two years. To recertify do one of the following:

  • Retake and pass all exams required for the certification
  • Pass a current CCIE or CCDE written exam