ITIL Foundation Certification in IT Service
Management
Overview: This course provides IT Managers and
Practitioners with a practical understanding of IT Service
Management, the underpinning core ITIL Service Delivery and Service
Support Processes and implementation guidance. It also prepares
delegates for the ISEB/EXIN Foundation Certificate Examination.
Target Audience
This course is for IT Managers and Practitioners involved in the
delivery and support of business-focused IT services and who
require a detailed insight into Service Management best practice
processes and procedures.
Prerequisites
None
Requirements:
| Required Exams |
|
|
EXIN or ISEB ITIL Foundation Exam |
Service Management Essentials (SME) (3 days) |