ITIL Service Management Practitioner
Certificate
Overview: The certification is intended to promote
ITIL ‘Best Practice’ in Service Level Management, and allows the
attendees the opportunity to explore all aspects of Service Level
Management in detail, through a series of lectures and exercises.
Target Audience
The courses are suitable for those IT Managers and Practitioners
who have been in IT for at least five years, have relevant
experience and hold the ISEB/EXIN Foundation Certificate in IT
Service Management.
Prerequisites
Experience in IT Service Management and holder of ISEB/EXIN
Foundation Certificate in IT Service Management
Requirements:
| Required Exams |
|
| Problem Management Practitioner |
Problem Management
(PMP)
(3 days) |
| Change Management
Practitioner |
Change Management (CHMP) (3
days) |
| Service Level Management
Practitioner |
Service Level Management (SLMP) (3
days) |
| Configuration Management
Practitioner |
Configuration Management (COMP) (3
days) |
| Service Desk & Incident Management
Practitioner |
Service Desk and Incident Management (SDIP)
(3 days) |