Overview: The Manager’s Certificate is attained by first attending two 5-day courses, covering ITIL Service Delivery and Service Support. The courses provide practical guidance on the design, implementation and management of a Services Framework based on ITIL best practice guidelines.
The 1-day revision workshop helps prepare delegates for the ISEB/EXIN examinations.
Target Audience The courses are suitable for those IT Managers and Practitioners who have been in IT for at least five years, have relevant experience and hold the ISEB/EXIN Foundation Certificate in IT Service Management.
Prerequisites Experience in IT Service Management and holder of ISEB/EXIN Foundation Certificate in IT Service Management.
Requirements:
ISEB Managers Certificate Examination (Part1) - 3-hour "closed book" written examination
ISEB Managers Certificate Examination (Part2) - 3-hour "closed book" written examination