Nortel Certified Support
Specialist (NCSS)
Overview:
This designation certifies that the successful
candidate can apply an entry level of technical proficiency
required to install and configure, administer, maintain, and
troubleshoot a Nortel solution/product. Support Specialist
certifications for Application Development certify that the
successful candidate can apply an entry level of technical
proficiency required to write and debug applications for a Nortel
solution. Support Specialist certifications for Database
Administration certify that the successful candidate can apply an
entry level of technical proficiency required to administer a
database for a Nortel solution.
Target Audience:
Post-sales individuals worldwide who are
responsible for:
- Installing and configuring, administering,
maintaining, and troubleshooting a Nortel solution/product
- Analyzing and resolving routine technical issues
(either locally or remotely)
- Supporting other technicians (either locally or
remotely, such as field technicians) who are experiencing routine
technical issues
Demonstrated Skills:
A candidate who is minimally qualified has these
characteristics. In general it represents approximately three to
six months of relevant or related work experience.
- Has quantifiable hands-on experience installing and
configuring, administering, maintaining, and troubleshooting a
Nortel Networks solution/product
- Can, with minimal assistance, install and configure,
administer, maintain, and troubleshoot basic
solutions/products
- Can apply knowledge of the topics tested to solve common
customer support issues in most routine situations
- Can work alone, without close supervision, although he or she
may be part of a team
Requirements:
NCSS – CallPilot Installation and Configuration
| Required Exams |
|
| 922-182 - CallPilot 5.0 Operations (in class or at
Prometric) |
CallPilot Rls. 5.0 Installation & Maintenance (0329C) |
NCSS – CallPilot System Administration
|
Recommended Training |
| 922-183 - CallPilot 5.0 System Administrator (in class or at
Prometric) |
CallPilot Rls. 5.0 Administration and Applications (0327C) |
NCSS - Communication Server 1000 Release 5.0 –
Installation and Commissioning
Prerequisites:
• Meridian 1 Fundamentals Fasttrack (85616)
• Meridian 1 Networking and Administration Fasttrack
(85617)
or
• Equivalent Meridian 1 experience
|
Recommended Training |
|
920-803 : Technology Standards and Protocols for IP Telephony
Solutions (in class)
PLUS
922-093 : CS 1000 5.0 System Administration & Management (in
class)
|
VoIP Technologies (0365C)
Communication Server 1000 5.0 System Administration &
Management (0777C)
|
|
922-095: CS 1000 5.0 Installation & Configuration (in
class)
|
Communication Server 1000 5.0 Installation &
Configuration (0763C)
|
| 922-096: Branch Office Installation & Configuration (in
class) |
Branch office Installation & Configuration
(0765C) |
|
922-097: CS 1000 4.0 - 5.0 Upgrades for Technicians (in
class)
OR
920-332: CS 1000 5.0 Installation & Configuration (at
Prometric)
|
Communications Server 1000 5.0 Upgrades for Technicians
(0764C)
Communication Server 1000 5.0 System Administration &
Management (0777C)
Communication Server 1000 5.0 Installation & Configuration
(0763C)
Branch Office Installation & Configuration (0765C)
Communication Server 1000 5.0 Upgrades for
Technicians (0764C)
|
NCSS - Communication Server 1000 Release 5.0 - Database
Administrator
|
Recommended Training |
|
920-803 : Technology Standards and Protocols for IP Telephony
Solutions (in class)
PLUS
922-093 : CS 1000 5.0 System Administration & Management (in
class)
|
VoIP Technologies (0365C)
Communication Server 1000 5.0 System Administration &
Management (0777C)
|
|
922-094: CS 1000 5.0 Installation & Configuration (in
class)
OR
920-331: CS 1000 5.0 Database Administrator (at
Prometric)
|
Communication Server 1000 5.0 Dialing Plan Design & IP Peer
Networking (0781C)
Communication Server 1000 5.0 System Administration &
Management (0777C)
Communication Server 1000 5.0 Dialing Plan Design & IP Peer
Networking (0781C)
|
NCSS - Ethernet Routing Switch 8600
| Required Exam |
|
| 920-252 - Ethernet Routing Switch 8600 (at Prometric) |
Ethernet Routing Switch 8600 Configuration and Management
(7515C)
OR
Ethernet Routing Switch 8600 (Layer 3 Core) Configuration and
Troubleshooting (7516C)
|
Note: In class exam to be introduced in 2007
NCSS - Ethernet Switching Configuration & Management
| Required Exam |
|
| 920-245 - Ethernet Switching Configuration & Management (at
Prometric) |
Configuring Nortel's Ethernet and Business Policy Switches
(7505C)
OR
Ethernet Routing Switch 8600 Configuration and Management
(7515C)
|
Note: In class exam to be introduced in 2007
NCSS - Nortel WLAN 2300 Rls. 5.0 Implementation &
Management
| Required Exam |
|
| 920-239 : WLAN 2300 Rls. 4.1 Solutions (in class) |
WLAN 2300 Solution Planning, Implementation and Management
(6825C) |
| 920-238 : WLAN 2300 Rls. 4.1 Implementation and Mgmt (in
class) |
WLAN 2300 Solution Planning, Implementation and Management
(6825C) |
| OR |
|
| 920-246 : Nortel WLAN 2300 Rls. 5.0 Implementation &
Mgmt (in class or at Prometric) |
WLAN 2300 Solution Planning, Implementation and Management
(6825C) |
Note: Delegates attending the 6825C can choose either segment
exam or the full length certification exam
NCSS - Baystack Switching
| Required Exam |
|
| 920-133 : Ethernet Switching Configuration & Management (in
class or at Prometric) |
Configuring Nortel's Ethernet and Business Policy Switches
(7505C) |
NCSS - Alteon
| Required Exam |
|
| 920-251: Alteon |
Basic Application Switch Administration and Configuration
(7951C) |
| 920-251: Alteon |
Nortel SSL VPN and SSL Acceleration Configuration and
Management (7956C) |
Note: In class exam to be introduced in 2007