IT Infrastructure Library (ITIL®)

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The best practice processes promoted in ITIL support and are supported by, the British Standards Institution's standard for IT service Management (BS15000).
Global Knowledge offers a range of courses and workshops focusing on service management concepts and practices, for companies currently or planning to adopt the ITIL methodologies, working towards BS15000 accreditation and individuals looking for certification