IT Infrastructure Library (ITIL®)

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The best practice processes promoted in ITIL support and are supported by, the British Standards Institution's standard for IT service Management (BS15000).

ITIL adoption reduces costs and improves IT performance and quality for most.  A significant survey of companies of all sizes seeking an ROI through ITIL reported that 88% of ITIL adopters met, or almost met, their cost savings expectations.  Regarding performance and quality improvement targets 57% met or exceeded targets, and 43% almost met targets.  18% reported that ITIL gave them a competitive advantage, and since by definition not everyone can possess competitive advantage, this is significant.

Global Knowledge offers a complete and integrated portfolio of accredited and bespoke ITIL courses covering awareness, foundation, practitioner and management level training, as well as COBIT and ISO20000.

Our instructors have proven implementation experience, which is maintained by delivering a combination of training and consultancy assignments.