Cisco Unity Support Specialist

Building upon a strong operational understanding of Cisco Unity Connection, the Unity Support Specialist can install, configure, operate, and maintain a Cisco Unity Connection 8.x system in both stand-alone voice mail and unified messaging environments. Specialists will learn how to integrate Unity Connection with other advanced Collaboration products , implement advanced features, administer Voicemail Class of Service, implement security features and provision many other new capabilities.

Required Exams and Recommended Training

Required Exam Recommended Training
642-263 IUC  Implementing Cisco Unity Connection (IUC)


Complete one of the following recertification options every two years:

  • Re-take and pass all exams for each Specialist certification indicated on the specific certification page. Please note: this includes ALL exams whether refreshed or not.
  • Pass a current CCIE or CCDE written exam